Below is the procedure to integrate chat bot developed using Oracle Intellegent Bot Cloud Service (IBCS) with the Facebook channel.
- Create a Facebook page
- Make sure you see "Send Message" button on the page like below
- If you dont see this button, the follow the below steps, other wise continue to the integration
- Click on the button or select Edit button option
- Select "Send Messages" option under "Contact you"
- Click Next
- Select "Facebook Messenger" in the step2
- Now you can see as below
- Click on Finish. Now your facebook page is ready.
- Now goto Facebook developer page: http://developer.facebook.com
- Click on "My Apps"
- Select "Add new app"
- Give "Display name", email id and click on "Create App ID"
- Products page will be opened
- Mouse over to "Messenger" and click on "Set up"
- Repeat the same for "Webhooks"
- You can see both of them added under "PRODUCTS" on the left menu of the app
- Selecte Settings under Messenger from the left menu
- Scroll to "Token Generation" section
- In the drop down under "Page", select the facebook page we created above
- It will generate a "Page Access Token"
- Click on the generated token. It will be copied to clip board
- Open the bot for which you are creating this channel
- Goto Settings and click on Channels
- Click on "+ Channel"
- Enter a name to the channel
- Enter Description which is optional
- Select Channel Type as "Facebook Messenger"
- Paste the copied token into "Page Access Token" field
- Copy "App Secret" from the facebook app's settings to "App Secret" field in bot
- Enable channel and click on Create
- You can observe channel created in bot for facebook with two extra fields Verify Token and Webhook URL. And the screen looks like as below
- Go back to facebook messenger app page
- Click on "Messenger", scroll to "Webhooks" section and click on "Setup webhooks"
- Copy "Webhook URL" of bot to "Callback URL"
- Copy "Verify token" from bot to this facebook app
- Under "Subscription Fields", select messages and messaging_postbacks
- Now the window will look like as below
- Click on "Verify and Save" button which will create a webhook call back to your bot from facebook
- Now you can see a new field in "Webhooks" section in the facebook app page
- Select your facebook page from the drop down which is to subscribe your webhook to the page events
- Once you select the page, a button "Subscribe" will be visible next to the drop down. Click on it
- Now your facebook channel is ready to talk to the bot
- Either make your facebook page public or add users as testers to the page to interact with the bot
- Open facebook messenger and search for the name given to the facebook page and start sending messages to the bot. You will see the bot responses.
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